Online Help / FAQ

Video Tutorials / Online Help / FAQ


Video Tutorials for Team / Clubs


 1. Creating a new club / team account

 2. First login and edit club data

 3. Add a new competitor

 4. Make entries

Video Tutorials for Press Registration


 Press registration

Content FAQ

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How can I register competitors for events?

ATTENTION: If you already have created an user account, a team/club and competitors, you can skip step 1, 3 and 4.

Step 1: Create an user account (see video tutorial Creating a new club / team account)

To use SET-Online you have to create an user account uniquely. Therefor choose the menu item Registration from the main menu and follow the link to the registration form.

Fill out this form and accept the general terms and conditions. If all data fields are filled out correctly, an activation email is send to your email address. To activate your account follow the link in the activation email. After you copied the link address to your browser, you should see the message Your account has been created successfully. Now you can log in!.

If you don't receive the activation email, please read the topic I created an user account, but I didn't get an activation email.

Step 2: Log on (see video tutorial First login and edit club data)

Log on with your username and password in Team/Club Login (directly under the main menu). If you are successfully registered, the menu My Master Data appears under the main menu. Here you can also change your user data if needed (e.g. email address). You should also see your name on the Team/Club Login.

If the system logs you out immediately after log on please read the topic Why do I get logged out immediately after log on?

Step 3: Create a team/club (see video tutorial First login and edit club data)

After logging in successfully, you have to create a team/club once by going to the menu item My club/team data. Now you have to give in a notation for your club/team, a shortcut and the country of your club/team. This data can be changed anytime.

Please make sure that your club/team does not exist yet. Therefor please check up the List of all registered clubs/teams. If it alredy exists we can give you access to this club/team and to all registered athletes of this club/team. Please send us a message with the contact form. Our team will take care of your concern immediately and inform you as soon as possible.

Step 4: Create competitors (see video tutorial Add a new competitor )

Choose the menu item My competitors from menu My Master Data.

To create a new competitor choose the item Add new competitor. Fill out the form with the correct data of the competitor and press the Send button. If there already exists another competitor with the same name, an additon is add to the name to provide clearness.

The processing of competitor data is possible in the List of competitors. To do this just click the edit icon.

Step 5: Select an event from the event calendar (see video tutorial Make entries)

Choose the menu item Event Calendar from the main menu and select an event to register competitors.

ATTENTION: Entries are only possible if the event has nomination status ACTIV (actual date is between registration start and end).

Step 6: Register competitors (see video tutorial Make entries)

Choose the menu item Entries from the event menu. If there is no nomination permission required for this event (you can find this information on the event information site) the nomination menu appears. This menu has the menu items My individual entries, My team entries, Add individual nomination and Add team nomination.

If there is a nomination permission required, a permission is requested automatically from the event manager (you don't need to care about). As soon as the permission is granted, you are getting informed by email. A permission is granted once by the event manager.

The menu item My individual entries und My team entries lists already performed entries for this event. In this lists you can also delete entries.

Entries are performed by choosing the menu item Add individual nomination and Add team nomination. If this items are disabled, the nomination deadline has not started yet.

Add new individual entries
Use the menu item Add individual nomination to add new individual entries. Therefor you have to select a competitor and one or more categories from the selection lists. For multiple choice of categories use the STRG key (keep pushed) and select the categories with the left mouse button.

Add new team entries
Use the menu item Add team nomination to add new team entries. In the first instance you have to specify a name for the new team. After that select one or more competitors and categories from the selection lists. For multiple choice of competitors and categories use the STRG key (keep pushed) and select the categories with the left mouse button.

ATTENTION: Sex and age have to compatible with the categories properties.

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How can I manage and perform events with SET-Online as an event manager?

If you manage and perform events and want to benefit from SET-Online, please registrate as an event manager. Our team will take care of your concern immediately and inform you as soon as possible. With this account you have full control over your events and support from our team.

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I created a new user account, but I didn't get an activation email.

If you have registered a new user account and all your data was accepted, an activation email has been sent to your address. One reason why you don't get this activation email is because your email address is not correct. Another reason can be that the activation email is treated as spam. In this case you should find the email in your spam folder.
In both cases please send us a message using the contact form. Our team will take care of your concern immediately and inform you as soon as possible.

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Why do I get logged out immediately after log on?

To use SET-Online it is necessary that your browser accepts cookies and this function is enabled. The activation of cookies can be performed in your browser settings.

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My team/club already exists. What does that mean?

Please make sure that your club/team does not exist yet. Therefor please check up the List of all registered clubs/teams. If your team/club already exists, we can grant your user access to this team/club and to all competitors of this team/club. Please send us a message using the contact form. Our team will take care of your concern immediately and inform you as soon as possible.

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Wy are some of my competitors not visible in the entries selection lists?

How do I hide some of my competitors from the nomination selection lists?

The main data of competitors provide a setting called Competitor available in nomination lists, which can be set to YES or NO. YES means the competitor is visible in the nomination selection lists of events. NO means that competitors are not visible. With this option it is possible to manage the number of available competitors in selection list. So it is possible to hide inactive competitors from lists to ease perform new entries.

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How can I perform changes in entries after deadline?

After nomination deadline (nomination status of event is EXPIRED) changes are no longer possible by the user. If changes are necessary please contact the event manager of the specified event. You can find the email address of the event manager on the information page of the event (select the event in the event calendar).

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Why do I get the message "Your request has successfully been forwarded. As soon as you have been ..." at nomination?

If there is a nomination permission required, a permission is requested automatically from the event manager (you don't need to care about). As soon as the permission is granted, you are getting informed by email. A permission is only granted once by the event manager.

If you already made entries for the specified event, the event manager of this event has withdraw you the permission for nomination. In this case please contact the event manager of the specified event. You can find the email address of the event manager on the information page of the event (select the event in the event calendar).

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I have forgotten my password. How do I get a new one?

Please send us a message with the contact form. Our team will take care of your concern immediately and send you a new password as soon as possible.

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Why are my entries on a waiting list?

If a entry limit of an event is set and this limit is reached, no more entries can be entered by clubs. All further entries will be on a waiting list and have to be attended by the event manager. The event manager will decide, if entries of the waiting list will be accepted or not. If you have any questions please contact the event manager.

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How can I order other expense items?

How to use this new service:

Teams / Club users use this service the same way like they register and manage entries for events:
- Log in with your user account data
- Go to the event
- Click on the button "Entries"
- Click on the new button "Other Expenses"
- Now a list of available expense items and a basket of selected items appears below
- Select the items you want to put into your basket by clicking on the "Add" link
- You can change the quantity of a selected item directly in the basket
- New items in the basket automatically get the status "reserved"
- The status of items in your basket is manually changed by the event organizer. You have to wait for any change of status. You will be informed automatically by email if there is any status change of items in your basket.

Possible item states:
o reserved -> every new item in a basket automatically gets this status
o approved -> the event organizer approved your items
o paid -> the organizer received the payment
o canceled -> the event organizer canceled this item for any reason. This item will not be charged.

For any other status than reserved, modifications of items in baskets (like changing quantity) are not possible any more by the user. Only the event organizer is allowed to modify this items.
- If you have any questions or problems, please contact the event organizer directly. You can find his address (provide as an email link) in your basket on the general information site of the event.